Express Parts Direct – Terms & Conditions
Effective Date: November 5, 2026
Welcome to Express Parts Direct!
These Terms & Conditions ("Terms") govern your use of our website, https://expresspartsdirect.com, and the purchase of products and services offered through our online store.
By accessing our website, creating an account, or placing an order, you agree to these Terms, together with our applicable Privacy Policy, Shipping Policy, and Return & Refund Policy.
Please review these Terms carefully before using our website or purchasing products.
1. General Information
Express Parts Direct (https://expresspartsdirect.com) is an online retail store owned and operated by Parts-O-Matic Inc., a Virginia-based company specializing in appliance replacement parts, HVAC components, accessories, and related products.
Throughout these Terms & Conditions, references to "Express Parts Direct," "we," "us," or "our" refer to Parts-O-Matic Inc., operating under the Express Parts Direct brand.
We fulfill orders through our Virginia-based operations and a nationwide network of trusted distribution partners with multiple warehouse locations across the United States.
We reserve the right to update our product selection, website content, pricing, policies, and services at any time, subject to applicable law.
2. Product Information & Compatibility
We strive to provide accurate and helpful product descriptions, specifications, photographs, replacement part numbers, and appliance model compatibility information.
However, manufacturer specifications, product designs, availability, and part numbers may change without notice.
Product photographs are provided for reference and may not always reflect minor manufacturing or packaging changes.
Customers are encouraged to verify product compatibility using their appliance model number before purchasing. Express Parts Direct provides compatibility assistance upon request. If we supply an incorrect product or provide materially inaccurate compatibility information, we will address the matter under our Return & Refund Policy and applicable law.
If you are uncertain whether a part fits your appliance, please contact our customer service team for assistance before ordering.
If a product received is materially different from its description or was supplied incorrectly, please contact us for an appropriate resolution under our Return & Refund Policy and applicable law.
3. Trademarks & Brand References
Brand names, trademarks, model numbers, and manufacturer part numbers referenced on our website are the property of their respective owners.
These references are used solely to identify products and to indicate the appliances and components with which a replacement part is compatible.
The use of a manufacturer's name or part number does not imply that Express Parts Direct is affiliated with, authorized by, sponsored by, or endorsed by that manufacturer, unless expressly stated.
Products described as aftermarket or compatible are not manufactured by the referenced brand and are offered as alternative replacement parts.
4. Product Pricing
All prices displayed on our website are in U.S. dollars unless otherwise indicated.
Product prices and availability are subject to change without notice.
We make reasonable efforts to ensure accurate pricing. However, occasional pricing, typographical, or technical errors may occur.
If an order contains an incorrect price or other material error, we may contact you to confirm the correct information or cancel the affected order before fulfillment, subject to applicable law.
If payment has already been collected for a canceled order, the applicable amount will be refunded to the original payment method.
We reserve the right to correct inaccurate product information and pricing.
5. Order Acceptance & Verification
Submitting an order does not guarantee acceptance or fulfillment.
Orders may be subject to payment authorization, fraud prevention, product availability, address verification, and other reasonable order-processing checks.
We may refuse or cancel an order for legitimate reasons, including:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraudulent or unauthorized activity
- Payment authorization failure
- Shipping restrictions
- Other circumstances preventing lawful fulfillment
If an order is canceled after payment has been collected, we will refund the applicable canceled amount.
We may contact customers when additional information is required to process an order.
6. Product Availability & Nationwide Fulfillment
Express Parts Direct offers products through our own inventory and a nationwide network of authorized distribution partners.
Products may be shipped from our Virginia-based operations or directly from distribution facilities located throughout the United States.
We make reasonable efforts to offer products with reliable inventory availability.
However, inventory levels may change without notice, particularly when merchandise is stocked at third-party distribution facilities.
Products shown as available may become temporarily unavailable before an order is fulfilled.
If an unexpected inventory shortage affects an order, we will notify the customer and provide appropriate options, including a revised shipping estimate or cancellation with a refund.
Products fulfilled through a distributor are not automatically considered special-order or nonreturnable merchandise.
7. Order Processing
Most available products typically ship within 1 business day, depending on product availability, warehouse schedules, payment verification, and carrier pickup times.
Our standard processing guidelines are:
- Orders placed before 1:00 PM Eastern Time (ET) on business days are generally processed the same day.
- Orders placed after 1:00 PM ET may be processed on the next business day.
- Orders placed on weekends or federal holidays are generally processed on the next business day.
- Orders requiring verification or additional handling may require extra processing time.
Business days are Monday through Friday, excluding federal holidays.
Same-day processing and shipping are not guaranteed.
For additional details, please review our Shipping Policy.
8. Shipping & Delivery
Express Parts Direct operates as a shipping-only online retailer.
We currently offer shipping services to eligible addresses within the 48 contiguous United States.
We do not currently offer local pickup or in-store order collection.
Shipping methods, rates, availability, and estimated delivery times may vary depending on the product, fulfillment location, destination, and carrier.
Available delivery options and applicable shipping charges are displayed during checkout.
Delivery estimates generally begin after the package has been accepted by the shipping carrier.
Orders containing multiple products may ship separately from different distribution facilities.
Express Parts Direct is not responsible for delays caused solely by circumstances beyond its reasonable control, but customers retain all applicable rights concerning delayed, lost, damaged, or undelivered orders.
Please review our Shipping Policy for complete shipping terms.
9. Order Cancellations
Customers who wish to cancel an order should contact Express Parts Direct as soon as possible.
Cancellation requests may be submitted by telephone or email.
We will make reasonable efforts to cancel an order before it enters fulfillment or shipping.
Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.
If an order has already shipped, eligible products may be returned in accordance with our Return & Refund Policy.
If an order cannot be shipped within the promised timeframe, we will provide the notice, consent, cancellation, and refund options required by applicable law.
Orders canceled because Express Parts Direct cannot fulfill them will receive the applicable refund without a restocking fee.
10. Returns & Refunds
Express Parts Direct offers a 30-day return policy on eligible merchandise purchased directly from our website.
Customers must request a Return Merchandise Authorization (RMA) within 30 calendar days of receiving their order.
Standard return requirements include:
- Products must be unused and uninstalled.
- Items must be returned in their original condition.
- Original manufacturer packaging, components, and accessories must be included.
- A valid RMA is required.
- Returns must be shipped to the address specified in the RMA instructions.
A 10% restocking fee applies to eligible customer-initiated returns.
The restocking fee is waived when a customer purchases the correct replacement part from Express Parts Direct and the original product qualifies for return under our policy.
Electrical and electronic components are excluded from standard customer-initiated returns, even when uninstalled.
Customer-paid return shipping and deductions for actual original outbound shipping costs may apply to eligible returns.
Restocking fees and customer-paid return shipping do not apply to returns resulting from verified product defects, arrival damage, or incorrect items shipped by Express Parts Direct, as described in our Return & Refund Policy.
For complete eligibility requirements, fees, exclusions, and refund procedures, please review our Return & Refund Policy.
11. Special Orders & Nonreturnable Products
Certain products may be classified as special-order, final-sale, or nonreturnable merchandise.
Any applicable special-order or nonreturnable restriction will be identified before purchase.
Products shipped directly from our nationwide distribution partners are not automatically classified as special orders.
Special-order restrictions do not eliminate rights or remedies available under applicable law for defective, damaged, or incorrectly supplied merchandise.
12. Defective, Damaged, or Incorrect Products
If an order arrives damaged, defective, incomplete, or incorrect, please contact our customer service team promptly.
We may request photographs, appliance model information, or other relevant details to help investigate the issue.
We will review the claim and provide an appropriate resolution, which may include replacement, return authorization, refund, or assistance under an applicable product warranty.
When the problem results from a verified product defect, arrival damage, or our fulfillment error, we will cover reasonable authorized return shipping expenses when return shipment is required.
13. Manufacturer Warranties
Certain products may include a manufacturer or other applicable product warranty.
Warranty terms, coverage periods, eligibility, and remedies vary by product, manufacturer, and brand.
Unless expressly stated on the applicable product listing, Express Parts Direct does not promise a uniform warranty period for all products.
Please contact customer service for assistance with a warranty-related inquiry.
Nothing in these Terms limits warranty protections or other consumer rights that cannot lawfully be excluded.
14. Payment Methods
Express Parts Direct accepts payment methods displayed and made available through our secure checkout system.
Accepted payment options may include major credit cards, debit cards, and supported digital payment services.
Available payment methods may change.
Payment authorization and verification may be required before orders are processed.
We reserve the right to reject transactions that cannot be properly authorized or verified.
15. Sales Tax
Applicable sales taxes are calculated and collected at checkout in accordance with relevant state and local tax requirements.
Tax rates may vary based on the shipping destination, product classification, and applicable law.
Customers are responsible for any taxes or charges legally applicable to their purchase that are not collected by Express Parts Direct.
16. Promotional Offers & Discount Codes
Express Parts Direct may periodically offer promotional pricing, coupons, and discount codes.
Unless otherwise specified:
- Promotional offers apply only to eligible products.
- Discounts must be applied during checkout.
- Offers cannot be redeemed for cash.
- Expired or invalid promotional codes will not be accepted.
- Certain brands, products, or categories may be excluded.
- Promotions may have quantity, purchase, or eligibility restrictions.
- Multiple promotional offers may not be combined unless expressly permitted.
For eligible returns, refunds will be based on the amount actually paid for the returned merchandise, subject to applicable deductions and tax adjustments.
We reserve the right to modify or discontinue promotional offers, subject to applicable law and any stated promotional terms.
17. Customer Accounts & Security
Customers who create an account are responsible for maintaining the confidentiality of their login credentials.
You agree to provide accurate account and contact information and to notify us promptly of suspected unauthorized account activity.
You may not use our website for fraudulent, unlawful, or abusive activities.
We may suspend or restrict accounts involved in suspected misuse, subject to applicable law.
18. Privacy & Data Protection
We respect customer privacy and are committed to handling personal information responsibly.
Our Privacy Policy explains how we collect, use, disclose, and protect personal information.
Depending on applicable law and your location, you may have additional privacy rights, including certain choices regarding the sharing of personal information.
Please review our Privacy Policy and Your Privacy Choices page for additional details.
19. Website Content & Intellectual Property
Website materials, including text, images, graphics, logos, product descriptions, designs, and other original content, may be protected by copyright, trademark, and other intellectual property laws.
Such content belongs to Express Parts Direct or its respective licensors and content providers.
You may use our website for lawful personal shopping and informational purposes.
Unauthorized reproduction, redistribution, or commercial use of protected website content is prohibited unless permitted by law or authorized by the rights holder.
20. Customer Reviews & Submitted Content
Customers may have opportunities to submit reviews, questions, photographs, comments, or other content through our website.
By submitting content, you represent that you have the right to share it and that it does not violate applicable law or the rights of others.
You grant Express Parts Direct a nonexclusive, royalty-free license to display, reproduce, and use submitted content for legitimate website and business purposes, subject to applicable privacy laws.
We reserve the right to moderate or remove content that is fraudulent, unlawful, abusive, misleading, or otherwise violates our website guidelines.
We do not require customers to submit only positive reviews.
21. Acceptable Website Use
Customers agree not to use our website to:
- Engage in fraudulent or unlawful activity.
- Attempt unauthorized access to website systems.
- Interfere with website security or functionality.
- Distribute malicious code or harmful software.
- Misrepresent their identity or payment information.
- Infringe intellectual property rights.
- Engage in conduct that materially disrupts the services provided to other customers.
We reserve the right to take reasonable action in response to violations of these Terms.
22. Website Availability & Third-Party Services
We strive to maintain accurate and accessible website services.
However, temporary interruptions, technical errors, maintenance, or third-party service disruptions may occur.
Certain website functions, payment services, shipping services, or other operations may rely on third-party providers.
We do not guarantee uninterrupted access to the website.
Nothing in this section limits applicable rights relating to orders, payments, delivery, refunds, or consumer protection.
23. Limitation of Liability
To the extent permitted by applicable law, Express Parts Direct will not be responsible for indirect, incidental, or consequential losses arising solely from circumstances beyond its reasonable control.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including applicable statutory consumer rights or remedies for defective, misrepresented, or undelivered merchandise.
24. Age Requirements
Our website is intended for customers who are at least 18 years old or who use the website with the permission and supervision of a parent or legal guardian.
By placing an order, you represent that you are legally permitted to enter into the transaction or have the necessary authorization.
25. Governing Law & Dispute Resolution
These Terms and any dispute arising out of or relating to them, our website, or your purchase are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws principles.
To the extent permitted by applicable law, the state and federal courts located in Virginia will have jurisdiction over any dispute not otherwise resolved.
Nothing in this section limits any right you may have to bring a claim in your local jurisdiction where such a right cannot lawfully be waived, or to pursue remedies available under applicable consumer-protection law.
26. Severability & Entire Agreement
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
These Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and Express Parts Direct regarding your use of our website and purchases, and supersede any prior understandings on that subject matter. Nothing in these Terms supersedes applicable mandatory consumer-protection rights, express product warranties, or other legal rights that cannot lawfully be waived.
Our failure to enforce any provision of these Terms will not be considered a waiver of that provision or of any other right.
27. Changes to These Terms
Express Parts Direct may update these Terms from time to time.
Changes will be posted on our website with an updated effective date.
Changes will not retroactively eliminate rights or obligations that have already arisen under an existing purchase agreement, except as permitted by applicable law.
Customers are encouraged to review the Terms periodically.
28. Contact Information
If you have questions regarding these Terms, an order, or our policies, please contact:
Express Parts Direct
Website: https://expresspartsdirect.com
Email: sales@expresspartsdirect.com
Customer Service: (703) 496-3600
Customer service representatives can assist with order questions, product compatibility, shipping, returns, and related inquiries.
Last Updated: November 5, 2026