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Express Parts Direct – Shipping Policy

Fast Order Processing | Nationwide Fulfillment | Reliable Shipping

Effective Date: November 5, 2026

At Express Parts Direct, we understand how important it is to receive your appliance replacement parts quickly. We are committed to providing quality products, competitive prices, reliable shipping, and exceptional customer service.

Express Parts Direct is owned and operated by Parts-O-Matic Inc., a Virginia-based company. We fulfill orders through our own operations and a nationwide network of trusted distribution partners with multiple warehouse locations across the United States.

1. Order Processing & Handling

Most available products typically ship within 1 business day, subject to product availability, payment verification, warehouse operating schedules, and carrier pickup times.

Our standard order-processing guidelines are:

  • Orders placed before 1:00 PM Eastern Time (ET) on business days are generally processed the same day.

  • Orders placed after 1:00 PM ET may be processed on the next business day.

  • Orders placed on weekends or federal holidays are generally processed on the next business day.

  • Some orders may ship the same day, depending on product availability and fulfillment location.

  • Orders requiring additional verification or handling may take longer.

  • Orders containing multiple products may ship separately.

Business days are Monday through Friday, excluding federal holidays.

Same-day processing or shipping is not guaranteed.

Order processing time and shipping transit time are separate. Shipping transit time begins after the package is accepted by the carrier.

2. Product Availability

We carefully select products based on inventory availability through our own operations and trusted distribution partners.

Products displayed as available may be fulfilled from our own warehouse or an authorized distribution facility.

Although we make reasonable efforts to maintain accurate product availability, inventory levels may change without notice.

If a product becomes unavailable after an order is placed, we will contact the customer with available options, including an updated shipping estimate or cancellation and refund.

If an order cannot ship within the promised timeframe, we will provide the notice, consent, cancellation, and refund options required by applicable law.

3. Nationwide Fulfillment

Express Parts Direct ships products from our Virginia-based operations and multiple distribution facilities throughout the United States.

The fulfillment location may depend on:

  • Product availability

  • Warehouse inventory

  • Delivery destination

  • Selected shipping method

  • Product weight and dimensions

Orders may ship directly from our distribution partners.

Multiple products from the same order may arrive separately, with individual tracking numbers and delivery estimates.

4. Shipping Coverage & Restrictions

Express Parts Direct ships to eligible physical street addresses within the 48 contiguous United States and Washington, DC.

Shipping is also available to Alaska and Hawaii on eligible orders for an additional charge.

Alaska & Hawaii Shipping

Standard Shipping: $45.00

  • Available for eligible shipments weighing up to 240 ounces (15 pounds).

  • Estimated transit time: 3–5 business days after carrier acceptance.

  • Oversized, overweight, or restricted merchandise may not qualify.

  • Actual availability depends on the product, fulfillment location, and carrier capabilities.

Excluded Shipping Destinations

We do not ship to:

  • Puerto Rico

  • Other U.S. territories or protectorates

  • APO/FPO/DPO military addresses

  • International destinations

Available shipping methods and rates are displayed during checkout.

5. Domestic Shipping Methods & Rates

The following shipping options apply to eligible addresses within the 48 contiguous United States and Washington, DC.

Free Economy Shipping

Shipping Cost: FREE

Estimated Transit Time: 5–8 Business Days

Free Economy Shipping is available for eligible domestic orders.

Shipping carriers may include USPS, UPS, FedEx, or other authorized delivery providers.

The transit estimate begins after the package is accepted by the shipping carrier.

Standard Shipping

Estimated Transit Time: 3–4 Business Days

Current weight-based rates include:

Package Weight Shipping Charge
0–12 oz $5.99
13–220 oz $8.99

Shipping availability and charges are determined by the applicable checkout conditions.

Express Shipping

Estimated Transit Time: 1–2 Business Days

Current weight-based rates include:

Package Weight Shipping Charge
0.01–12 oz $12.99
12.1–40 oz $18.99

Express Shipping is available only for eligible products and destinations where the fulfillment location and carrier can support the selected service.

Important: Express Shipping refers to the estimated carrier transit time after shipment. It does not guarantee delivery within one or two business days of placing an order.

Shipping options, prices, and delivery estimates are subject to the rates and eligibility conditions displayed at checkout.

6. Shipping Rates & Weight Restrictions

Shipping rates may vary based on:

  • Product weight and dimensions

  • Shipping destination

  • Selected shipping service

  • Package requirements

  • Carrier availability

  • Fulfillment location

Some oversized, overweight, or restricted products may not qualify for certain shipping methods.

If no shipping service is available for a particular order or destination, checkout may not offer a shipping rate.

7. Delivery Time Estimates

Shipping transit times are estimates and are calculated separately from order processing.

The day an order is placed is not necessarily the first shipping transit day.

For shipping services calculated in full business days, the first full transit day may be the business day following carrier acceptance.

Delivery estimates may be affected by:

  • Carrier operating schedules

  • Severe weather

  • Holidays

  • High shipping volumes

  • Incomplete or incorrect delivery addresses

  • Unexpected fulfillment delays

  • Other circumstances beyond our reasonable control

Delivery estimates are not guaranteed unless an expressly guaranteed service is offered.

8. Order Tracking

Once an order ships, we will provide a shipping confirmation containing tracking information when available.

Customers can track shipments through the applicable carrier's website.

Tracking updates may take up to 24 hours to appear after a shipping label is generated or the package enters the carrier's network.

9. Multiple Shipments

Orders containing multiple products may ship from different fulfillment facilities.

Items may arrive in separate packages or on different dates.

Individual tracking information may be provided for each shipment.

Receiving one package does not necessarily mean that the complete order has been delivered.

10. Shipping Delays & Unavailable Products

We strive to fulfill orders promptly and communicate unexpected delays.

If an order cannot ship within the originally promised timeframe, we will notify the customer and provide the required opportunity to consent to a revised shipping date or cancel for a refund.

If we cannot fulfill an order, we will issue the appropriate refund without a restocking fee or shipping deduction for the unfulfilled merchandise.

All delay notifications, cancellations, and refunds will be handled in accordance with applicable law.

11. Incorrect Shipping Addresses

Customers are responsible for entering accurate and complete shipping information during checkout.

If you discover an address error, please contact us immediately.

We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed after an order enters fulfillment.

Additional shipping charges may apply if a shipment must be redirected or reshipped because of an incorrect address provided by the customer, where permitted by law.

12. Lost, Damaged, or Missing Shipments

If your order is lost, damaged, incomplete, or incorrectly delivered, please contact customer service promptly.

Provide:

  • Order number

  • Tracking number, if available

  • Description of the problem

  • Photographs of damaged merchandise or packaging, when applicable

We will investigate the issue with the fulfillment provider or shipping carrier and provide an appropriate resolution.

Nothing in this section limits customer rights regarding merchandise that is not delivered as required.

13. Local Pickup

Express Parts Direct operates as a shipping-only online retailer.

Local pickup and in-store order collection are not available.

All purchases must be fulfilled through the shipping services available at checkout.

14. Returns & Refunds

For information about returns, refunds, shipping deductions, and restocking fees, please review our Return & Refund Policy.

Eligible customer-initiated returns are subject to our 30-day return policy.

A 10% restocking fee may apply, together with customer-paid return shipping and applicable original outbound shipping deductions.

Certain products, including electrical and electronic components, are excluded from standard customer-initiated returns.

Exceptions apply for verified defects, items damaged on arrival, incorrectly shipped merchandise, and other circumstances required by applicable law.

15. Contact Us

For shipping questions, delivery updates, or assistance with an order, please contact:

Express Parts Direct
Operated by Parts-O-Matic Inc.

Website: https://expresspartsdirect.com

Email: sales@expresspartsdirect.com

Customer Service: (703) 496-3600

Customer Service Hours (Eastern Time)

Monday–Thursday: 9:00 AM – 4:30 PM
Friday: 9:00 AM – 12:00 PM
Saturday: 9:00 AM – 1:30 PM
Sunday: Closed

Last Updated: November 5, 2026