Terms of Use

Terms of Use

Welcome to our website. This site is provided by Express Parts Direct. By using the website and its related services and products, including making any purchases or placing any orders over the phone, (collectively, the "Site"), you agree to be bound by these terms ("Terms and Conditions"). You also accept the Terms and Conditions when you create an account, sign in as a guest, or log in to the Site. Although you may "bookmark" a particular portion of this Site and bypass this agreement, your use of this Site still binds you to the Terms and Conditions. If any additional terms conflict with these Terms and Conditions, the additional terms will govern. References to "Express Parts Direct", "expresspartsdirect.com", "our", "we" or "us" may refer to Express Parts Direct, Express Parts Direct and their affiliates, subsidiaries, and designees. We may change the Site and the Terms and Conditions. It is your responsibility to review the Terms Conditions for updates or changes. If you do not agree with the Terms and Conditions, you should not use the Site.

Privacy

Your use of the Site is subject to our Privacy Policy. Please review the policy for more on how we collect and use information

 Pricing

The Price displayed for products on our website represents the retail price on the product itself, suggested by the manufacturer or vendors, or estimated under standard industry practice; unless noted otherwise. Despite our best efforts, a few items in our catalog may be mispriced. If an item is mispriced, Express Parts Direct may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.

Order Acceptance

There may be certain circumstances where orders placed with us cannot be accepted and must be cancelled. We reserve the right, at our sole discretion, to refuse or cancel any order. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud verification department. We may also require additional verification or information before accepting any order. We will contact you if any or all portions of your order are canceled via email or if additional information is required to accept your order. If your order is canceled after payment is authorized then we will void the authorization and depending on your financial institution the release may be immediate or take several days to reflect on your account. We recommend contacting your financial institution to obtain exact void processing time frames.


Product Descriptions

Express Parts Direct attempts to be as accurate as possible under all its listings. However, Express Parts Direct does not warrant that product descriptions or other content of this Site is accurate, complete, reliable, current, or error-free. If a product you purchase from us is not as described, your sole remedy is to return it in unused condition which is free from damages, and includes the original manufacturer packaging for the item.

Colors

Express Parts Direct strives to display as accurately as possible the colors of the products shown on the Site; however, Express Parts Direct cannot and does not guarantee that your monitor's display of any color will be accurate.

Intended for Users Over 18

If you are under 18, you may use Express Parts Direct only with consent of a parent or guardian. Express Parts Direct reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Alternate Billing/Shipping Address

If you have placed an order with a billing address other than what your credit card company has on file for you, your order will be held until we can verify the correct billing address. If you are shipping your order to an address other than your billing address, you must list the shipping address as an alternate address on your credit card. If it is not on file your order will be held. Your order will remain on hold for 14 business days, after which if we have not received a response to our requests that the shipping address must be listed as an alternative address, your order will be canceled.


Special Orders

You can cancel or return Special Order items, and you will be refunded 80% of the original purchase price. Special Order items are items not generally carried by Express Parts Direct and/or which require that an order be placed directly with the manufacturer or distributor. The item ordered is then sent from manufacturer or distributor to Express Parts Direct and then to customer.

Sales Tax

 Express Parts Direct is located in the states of Virginia and therefore does not collect sales tax outside of Virginia. Sales tax will be collected and is calculated in the shopping cart at checkout.

Coupon Guidelines and Limitations

Coupons are a great way to save even more when shopping with us, and it's easy to use them. When accepting coupons, we follow the guidelines below.

  • Coupons can only be redeemed for items, brands, and quantity as specified by the coupon.
  • Item purchased must match the coupon description (brand, size, quantity, color, etc.).
  • Only one coupon will be accepted per qualified item regardless of its origination unless specified otherwise.
  • If the face value of an Express Parts Direct coupon exceeds the price of a qualifying item, only the retail price of the item may be applied.
  • Coupons are inputted and applied to the order, item or shipping during the checkout process at time of purchase.
  • Coupons cannot be redeemed for cash.
  • We do not give cash back if the face value of a coupon is greater than the purchase value of the item.

 

  • These coupons cannot be accepted:
  • Invalid Start Date (coupon has not started)
  • Expired coupons
  • Internet promo codes for free items with no purchase requirements
  • Promo codes for items that don't match the coupon description (brand, size, quantity, color, etc.)
  • I want to return an item I bought with a coupon?
    • If you used a coupon to purchase an item and return that item, you'll receive a refund for the price of the item, minus the coupon value.
  • Express Parts Direct reserves the right to refuse any coupon or limit quantities.

 Order Processing

Actual shipping times are contingent upon availability of merchandise and credit verification. No orders are processed or shipped on Saturdays, Sundays or holidays. In the event of delays, every effort will be made to contact you by phone or email. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item or cancel your order.

Payment Terms

Any parts ordered through the Express Parts Direct website can be paid for with the following approved methods of payment:  MasterCard, Visa, Discover, and Debit Cards through PayPal payment system.

Account Security

Although Express Parts Direct takes reasonable precautions to protect your account information, if you use the Site, you shall maintain the confidentiality of your account and password and restrict access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may use the Site only for lawful purposes. Activities including, but not limited to, tampering with the Site, misrepresenting the identity of a user, and using buying agents or conducting fraudulent activities on the Site are prohibited.


Proprietary Rights

All content included on this site, such as text, graphics, logos, button icons, images, videos, digital downloads, and software, is the property of Express Parts Direct or its content suppliers and protected by United States and international copyright laws.


Reviews, Comments, Communications, and Other User-Generated Content

You may interact with the Site and Express Parts Direct in numerous ways, including Ratings and Reviews, Videos, Images, Questions and Answers and e-mail communication. You grant Express Parts Direct a perpetual, irrevocable, royalty-free, transferable right and license to use, modify, reproduce, transmit, publish, display, delete, and distribute any information (except order information sent via e-mail or phone) or materials you send to us throughout the world in any media. You also grant us the right to use the name you use when you submit content to us, in connection with that content.

When you submit content to us, you will disclose any affiliation you have and you will submit nothing that contains harmful computer code, references other websites, or is false, misleading, illegal, defamatory, libelous, hateful, racist, biased, threatening, or harassing.


Store Pickup

Some products offered on the Site are available for local pickup at our facilities. Not all items are available for this service. You will be notified when your order is ready for pickup or if an item is unavailable at our facilities. If your item is unavailable at our facility, your order maybe canceled.

When picking up the order, the original purchaser must show a valid government-issued ID. If the order was paid for with a credit card, the card must be presented at time of pickup. Express Parts Direct will hold your items for two days starting the day after the order was processed by a Express Parts Direct network store. If your order has not been picked up within that time frame, you may elect to extend it by one additional day. This must occur before your original time window expires. After two days (or three days if you extended the time window), your order will be canceled. Orders will not be held for over three days. You will be charged for your order should you elect to pick up your products prior to your arrival. Express Parts Direct reserves the right to limit the quantity of items ordered for Store Pickup and the days of the year this service is offered.

Cancellation

Due to our fast shipping times, it is imperative that should the need arise to cancel your order you contact us immediately via phone. If your order has not departed from our facilities there will be no charges associated with your cancellation. If your order has shipped but has not been delivered, you may request that our representative contact the Shipping Carriers to stop the delivery and bring back the order to Express Parts Direct but if your order is shipped by USPS it cannot be reversed, in that case You, customer will be responsible for shipping charges.

The Contact Center is open Monday through Friday from 10:00 am EST to 5:00pm EST., to assure accurate processing of your cancellation request. We do not accept under any circumstances order cancellations via Email, voice mail, facsimile, or U.S. Mail.

Returns

If, for any reason you are not fully satisfied with your purchase or just didn’t need the product(s) ordered simply Return it!

Here’s How:

  1. Make sure that your request is within 30 days or less of you receiving the product(s).
  2. Request an RMA (Return Merchandise Authorization) by contact us at (703)496-3600 or email sales@expresspartsdirect.com .
  3. Package up the product(s) accordingly and ship them to us.

Please read the Returns Policy to familiarize yourself with all of the requirements of a return.

© 2018 Express Parts Direct.